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Home > Customer Service

Customer Service

We're here when you need us... 24 hours a day.

Call:
1-800-794-6FTD (1-800-794-6383)

Email:
Customer Service

Write:
FTD Canada
Attn: Customer Service
3113 Woodcreek Drive
Downers Grove, IL
60515

How Can We Help You?

At FTD Canada, your complete satisfaction is our top priority. See below for answers to many frequently asked questions. If you do not find your topic, please contact us 24 hours a day.

ORDERS Change My Order Cancel My Order Shopping Made Easy Bouquet Upgrades - Good, Better, Best, Exquisite Payment Options and Fees "Say It Your Way" Bouquet - Voice Greeting Redeem My FTD LivingSocial Voucher Redeem My FTD Groupon Voucher Spa Certificates Redeem My FTD Gift Card FTD Gift Card Terms	DELIVERIES Check Order Status Delivery, Service, and Shipping Delivery Locations Recipient Unavailable? Deliveries with Alcohol	POLICIES Satisfaction Guarantee Substitution Policy Delivery, Service, and Shipping Cancellation and Returns Security & Privacy Discount & Promotions

MY ACCOUNT Open a New Account Cancel My Account Forgot Your Password Unsubscribe From Email Reminders - Log In Reminders - FAQs Log In to My Account USAA Member Benefits	GOLD MEMBERSHIP Membership Benefits Membership FAQs Become a Gold Member Check Membership Status	EXPERT GUIDES & FAQs Flower Care & Handling Plant Care & Handling Jewelry Buyers Guide United Mileage Plus FAQs Card Security Code FAQs

IMPORTANT: NOT FIT FOR CONSUMPTION – Flowers and Plants are not fit for Consumption. Please keep them out of reach of children or animals.
WARNING: CHOKING HAZARD – Children under 12 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.
WARNING: CHOKING HAZARD – Small parts not for children under 3 years.

CONTACT US

We're here for you 24 hours a day, 7 days a week.
1-800-794-6FTD (1-800-794-6383)
custserv@ftd.com

* Exceptions Apply: All discounts shown. Discounts and miles or points are not available on: (i) product customizations including vases or product add-ons, (ii) FTD Gold Membership fees, (iii) gift card purchases, (iv) service, delivery or shipping fees and applicable taxes, (v) special collections including Baccarat or other special collections designed by FTD, and (vi) all “Gifts” under $24.99 or products under $19.99. Discounts cannot be combined. Same day delivery is available in most locations if order is placed before 2pm in recipient's time zone. Free Shipping includes standard shipping only. Click here for more information on our delivery policies. Quantities may be limited. Offers may be subject to change without notice.

All prices in US Dollars